Refund Policy

Refunds within 14 days of payment while the access code is unactivated. If a case fails through our fault, we refund it with no deadline at all.

In short

You can get your money back within 14 days of payment as long as the access code has not been activated. If a case does not work through our fault, we refund it regardless of the deadline or activation.

This is a translation. The binding text is the Russian Политика возврата.

When a refund is available

The code is not activated and no more than 14 days have passed. No reason required. Activation means the first time the code is entered on the site — before that you have seen none of the case.
The case will not open, or breaks, through a technical fault on our side. Neither the deadline nor activation matters. We will try to fix it first, and refund if we cannot.
You were charged twice. The duplicate is refunded in full.
The service shuts down while your code is still unused.

When a refund is not available

The code has been activated and the case was started. A case reveals its story, its clues and its ending from the first scene, and unlike an object it cannot be handed back.
You did not enjoy a case, or found it too easy or too hard, but have already started it. That is exactly why the first case in the catalogue is free — it shows the format in full before any payment.
More than 14 days have passed with the code unactivated for reasons outside the Seller's control.
The access code was shared with third parties or published.

How to request one

Write to [[email protected]] from the address the order was placed with. Give the purchase date and the case name — there is no need to send the access code. Plain text is fine; there is no form to fill in.

We reply within 3 business days and return the money within 10 calendar days of the request.

How the money comes back

Refunds go back the way the payment came: to the same bank card, through the same payment provider. We do not need your bank details for this. Depending on the issuing bank, the credit appears in 1 to 30 days — that period is set by the bank, not by the Seller.

Telegram Stars payments are refunded under Telegram's rules and in Stars rather than money. Purchases made through an international payment provider are refunded through that provider; you may raise the request either with us or directly with its support team.

Partial refunds

Each case is sold separately and as a whole; there is no partial refund for “the part you played”. If several cases were bought, each is refunded separately under the rules on this page.

If our answer does not satisfy you

Write again marking the message as a formal complaint; it is reviewed within 10 calendar days. A refusal is always explained in writing. None of this affects your right to take the matter to a consumer protection authority or to court.

Version of 2026-09-06